GENERAL TERMS AND CONDITIONS

1. Introduction

1.1. These General Terms and Conditions (the “Agreement”) govern the entire legal relationship between you (the “Client”) and the Company.

1.2. Before concluding the Distance Contract, the Client will be provided with the text of this Agreement electronically or in another durable format. If providing the text is not reasonably possible, the Company will indicate where this Agreement is available for review at the Company’s premises and confirm that it will be sent to the Client free of charge upon request.

1.3. THE CLIENT IS OBLIGED TO CAREFULLY READ THIS AGREEMENT BEFORE ACCEPTING IT AND USING THE SERVICES. By using the Services, the Client acknowledges that they have read, understood, and agreed to be bound by this Agreement.

1.4. This Agreement contains a mandatory arbitration provision (Section 17), requiring disputes to be resolved through individual arbitration rather than jury trials, court proceedings, or class actions.

2. Definitions

2.1. Unless provided otherwise, the following capitalized terms shall have the meanings set forth below: (a) Agreement: The contract for providing Services, concluded online between the Company and the Client. (b) Client: A user of the Company’s Services, as defined herein (c) Company: Refers to UAB "Greatness" (company code 306027320, email: [email protected]), responsible for providing subscription services, handling Client inquiries (including refunds and chargebacks), and maintaining the Services via the Website and Mobile App. (d) Offer: A proposal made by the Company to the Client to enter into this Agreement via the Website or Mobile App. (e) Privacy Policy: The document governing the processing of personal data, published on the Website or Mobile App. (f) Services: The digital content provided by the Company to the Client, including access to the Website or Mobile App, AI-generated recommendations, information, text, and images. (g) Digital Content: Individual digital content sold online by the Company. (h) Distance Contract: A contract concluded between the Company and the Client within a remote sales system. (i) Website: The Company’s website, available at rootsandremedies.me. (j) Mobile App: The Roots & Remedies mobile application, available for download via the App Store and/or Google Play.

3. Submission of the Offer

3.1. The Company will provide the Client with the possibility of receiving an Offer.

3.2. Before receiving the Offer, the Client will be asked to provide specific details by choosing options or typing requested information. The Client must provide current, correct, and comprehensive information.

3.3. Upon submission of the required information, the Client will receive the Offer, which includes: 3.3.1. The payment amount for the relevant Services and/or Goods; 3.3.2. Payment options (credit card or other allowable forms); 3.3.3. Any other information the Company deems relevant.

3.4. Accepting the Offer: 3.4.1. The Client accepts the Offer by checking the box “I agree with the Terms & Conditions” and clicking the “Submit” (or similar) button.

4. Distance Contract

4.1. The Distance Contract is concluded the moment the Client accepts the Offer as indicated in Section 3.4.

4.2. The Company will confirm receipt of the acceptance electronically. Purchased Digital Content will be provided to the Client’s email address or made available on the Mobile App.

4.3. ACKNOWLEDGMENT OF NO WITHDRAWAL RIGHT: If the Agreement involves Digital Content not supplied on a tangible medium, the Client acknowledges and agrees that they lose their right of withdrawal once performance has begun.

4.4. The Company makes reasonable efforts to ensure Services operate as intended. However, Services rely on internet providers and AI technologies outside the Company's full control. The Client acknowledges that the Company cannot guarantee uninterrupted or error-free service, nor that the content is free from viruses, intrusions, or downtime. The Client assumes the risk of using the Services.

4.5. The Company may change, expand, improve, or discontinue Services (in whole or in part) without prior notice. Such modifications are at the Company's sole discretion, and the Client is not entitled to continued provision of any specific aspect of the Services.

4.6. The Client agrees that: 4.6.1. They shall not access Services if under the age of 18; 4.6.2. They will deny access to children under 18 and accept full responsibility for any unauthorized use by minors.

5. Payments

5.1. During the validity of the Offer, prices will not increase, except for changes in VAT tariffs.

5.2. The Client agrees to: 5.2.1. Pay all applicable costs, fees, taxes, and charges; 5.2.2. Purchase Services using a valid payment method; 5.2.3. Provide current and accurate billing information. If information is inaccurate, the Company may suspend the Service, and the Client forfeits any right to a refund.

5.3. Payments are processed by third-party providers. The risk of loss passes to the Client/third party upon transfer to the payment gateway. The Company does not store sensitive payment data and is not liable for issues arising from third-party payment services.

5.4. All prices are in US Dollars unless indicated otherwise.

5.5. Goods remain the Company’s property until fully paid. Shipping costs are calculated before purchase.

5.6. Transactions are handled via SSL encryption through third-party gateways.

5.7. Payments are processed by 1) Kilo grupė, UAB or 2) Karma Processing Incorporated, depending on the method chosen. For refund/complaint inquiries, contact [email protected].

5.8. Automatic Renewal: 5.8.1. Services automatically renew upon expiration for a period equal to the most recent service term unless canceled. 5.8.2. Payment will be taken from the associated payment method upon renewal. 5.8.3. Renewal prices may change. If the Client does not cancel, they agree to be charged the then-current rate. 5.8.4. CANCELLATION: To prevent automatic renewal, the Client must cancel at least 48 hours before the current period ends. 5.8.5. Website Purchases: Must be canceled by logging into the User Account on the Website or emailing [email protected]. 5.8.6. App Store/Google Play Purchases: Must be canceled through the respective Apple or Google account settings. Deleting the app does NOT cancel the subscription.

5.9. Flex Payment Plans: 5.9.1. If a Client selects a "Flex" payment plan (monthly installments), they agree to pay the full contract price. 5.9.2. EARLY TERMINATION: If the Client terminates a Flex plan early, the remaining unpaid balance for the full contract term will be charged immediately. 5.9.3. Flex plans have a 14-day refund policy. If not canceled within 14 days, the Client becomes a recurring subscriber.

5.10. Trials: Free or discounted trials automatically convert to paid recurring subscriptions at the end of the trial period unless canceled beforehand. 5.A. Free Version: The Company may offer a free version of the Roots & Remedies App with limited features. The Company reserves the right to discontinue the free version or modify its features at any time without notice.

6. Refund & Return Policy

6.1. Digital Content: The Company maintains a strict no-refund policy for Digital Content unless the product is proven faulty. 6.1.1. To claim a refund for faultiness, the Client must contact [email protected] within 14 days of delivery with visual proof. 6.1.2. Upon refund, access to the product is revoked. 6.2. Physical Goods: Returns must be made within 30 days of purchase.

Goods must be unopened and in original packaging.

The Client must contact [email protected] for a return form before shipping.

Shipping fees (approx. $22) are non-refundable and deducted from the refund. 6.3. Deleting the account or app does not imply a right to a refund.

7. Intellectual Property Rights

7.1. All intellectual property rights in the Services (including AI algorithms, content, and designs) are owned by the Company.

7.2. The Client may not reproduce, reverse engineer, or distribute the Services without written consent.

7.3. User Content: The Client grants the Company a worldwide, perpetual, royalty-free license to use, reproduce, and adapt any User Content uploaded to the Services (excluding User Trademarks).

8. Use of Digital Content

8.1. Digital Content is licensed, not sold. The Client is granted a limited, revocable, non-exclusive license for personal use only.

8.2. The license term is 5 years unless terminated earlier.

8.3. Commercial use, editing, or lending of Digital Content is strictly prohibited. 8.4. Violation of this section may result in immediate suspension of access and liability for damages.

9. Sale of Digital Content Prohibited

9.1. The Client is prohibited from selling, renting, or sharing Digital Content.

10. Privacy Policy

10.1. Personal data processing is governed by the Privacy Policy. Clients are advised to review and retain a copy of the Privacy Policy.

11. Indemnity

11.1. The Client agrees to indemnify and hold the Company harmless from any claims, demands, or legal fees arising from the Client’s breach of this Agreement or violation of any laws.

12. Liability

12.1. DISCLAIMER: Information provided by the Services, including AI-generated suggestions, may not be appropriate for every individual. Use of such information is at the Client’s sole responsibility.

12.2. LIMITATION OF LIABILITY: The Company shall not be liable for indirect, incidental, or consequential damages (including lost profits or data). The Company’s aggregate liability shall not exceed one hundred US dollars ($100).

12.3. Force Majeure: The Company is not liable for failure to fulfill obligations due to unforeseen events (war, strike, natural disasters).

12.4. Liable Entities: UAB Greatness acts as the administrator; Kilo grupė UAB or Karma Processing Incorporated handles payments/subscriptions. Liability is limited to direct losses only.

12.5. No warranty is provided regarding specific results or outcomes from using the Services or Goods.

12.6. The Company is not responsible for third-party links or content accessed through the Services.

12.7. The Client is responsible for maintaining account security. The Company is not liable for losses due to unauthorized account use.

13. Medical Disclaimer

13.1. CONSULT A DOCTOR: Before following any naturakl remedy recipe, wellness regimen, or using Goods provided by the Company, the Client should consult a healthcare provider.

13.2. NOT MEDICAL ADVICE: The Company (and its AI systems) is not a medical organization. Nothing within the Services constitutes medical advice, diagnosis, or treatment. The Client is solely responsible for evaluating their own health.

13.3. The Client should not disregard professional medical advice or delay seeking it based on information read on the Website, Mobile App, or generated by the Company’s AI.

14. Validity and Termination

14.1. This Agreement remains effective until terminated.

14.2. The Company may terminate the relationship if the Client breaches the Agreement, fails to provide accurate information, or disagrees with the terms.

15. Changes to Agreement

15.1. The Company reserves the right to modify this Agreement at any time. Changes are effective immediately upon posting.

15.2. Continued use of the Services constitutes acceptance of the updated Agreement.

16. Communication

16.1. Communication is primarily via email. The Client must maintain a valid email address.

16.2. Legal notices or durable media information may be sent via email with attachments or download links.

16.3. To request a copy of this Agreement, contact [email protected].

16.4. Communication shall be in English unless agreed otherwise.

17. Dispute Resolution

17.1. Governing Law: This Agreement is governed by the laws of Texas, regardless of the Client’s location.

17.2. Informal Resolution: Complaints regarding Services: Contact UAB “Greatness” at [email protected]. Complaints regarding Payments/Refunds: Contact UAB “Kilo grupe” or Karma Processing at [email protected]. The Company will respond within 14 calendar days.

17.3. Arbitration: Disputes not resolved informally or in small claims court shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA). Jury trials and class actions are waived.

17.4. Arbitration shall be conducted on an individual basis.

17.5. Opt-Out: The Client may opt out of arbitration by emailing [email protected] within 30 days of accepting this Agreement.

17.6. Arbitration will follow AAA Consumer Arbitration Rules.

18. Third-Party Login

18.1. If the Client accesses the account via third-party services (e.g., Google, Apple), the Company receives limited account information. The Client remains responsible for account security and acknowledges that third-party usage is governed by the respective provider's terms.

19. Miscellaneous

19.1. Only the Client has rights under this Agreement.

19.2. Rights cannot be assigned to third parties without Company consent.

19.3. If any part of this Agreement is invalid, the remainder remains enforceable.

19.4. "AS IS" BASIS: The Services are provided "as is." The Company disclaims all warranties, express or implied, regarding accuracy, reliability, or fitness for a particular purpose.

19.5. By using the Services, the Client confirms they have read and agreed to these terms.